[Update] This Girl Exposed Telenor For Allegedly Scamming People & Minting Millions Of Rupees Everyday!

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(Note: The article has been updated to add Telenor’s response)

Have you ever experienced your mobile credit being deducted without any reason? I guess we all have and we simply ignore it. However, this girl didn’t just ignore but also did a full investigation to find out where the money actually goes and her claims are SHOCKING!

Hija Kamran. a human right activist from Karachi, says she has been using Telenor from 11 years and she is a loyal customer.

But she just found out that Telenor is scamming millions of rupees from its users on daily basis.

She claims that she wasn’t the only one who noticed that Rs 0.75 is being deducted from their mobile balance on daily basis.

However, it’s a little amount but she got curious about it when one of her acquaintance talked about it. She thought there are millions of other customers too and this small amount would probably be generating millions for them.

She posted a screenshot of the text she receives daily. Notably, she made it clear that she is NOT using mobile data for the internet.

She downloaded the Telenor app so that she could check the balance for free and keep a record of where the balance is actually going.

Just to be sure, she did not make any calls or msgs for a complete day. But the balance still got deducted. Here’s a proof of it.

Next, she calculated the total amount Telenor is generating through this scam.

To confirm it further, she asked others if anyone else has noticed it too. Many people responded.

Yes, Hija is not the only one facing this and she is probably right about the whole scam thing.

After many people responded, Telenor took notice of it and contacted Hija.

Oh so they themselves are not aware why it’s happening. WOW!

Telenor then claimed that it was happening because she used mobile data for the internet. However, she made it pretty clear in the beginning that she was sure that the data is always off.

Hija claimed she is being wrongly charged as she never turned on the mobile data.

Telenor team visited her and still tried to put it on her.

Although the matter has not been resolved yet, Hija said that she is not going to take any action against Telenor and she believes in talking it out instead of taking action.

Telenor has not been able to give a proper explanation for why the balance is being deducted for no reason. Let’s just hope mobile networks stop minting money through scamming people like this. We expect Telenor to address the issue.

Telenor has spoken to LaalPatti & finally issued a response to this issue

“Telenor Pakistan is a customer-oriented organization and is fully committed to providing services transparently by keeping its valued customers informed about their usage. We would like to highlight that in the absence of a data bundle users are charged PKR 0.75/64kbps and an SMS is sent to keep the users informed about this deduction.

In order to ensure there is no disruption in internet connectivity, some handset manufacturers provide the feature of automatic switching to mobile data in case WiFi connectivity is weak or unavailable.

For the benefit of our valued customers who intend to avoid automatic switching to data from WiFi, we would like to share a few simple steps for their convenience:

Disable the Auto Network Switch Setting on Android Devices

From a Home screen navigate: Apps > Settings.
These instructions apply to Standard mode only.

From the Wireless and networks section, tap Wi-Fi.
Tap More.
Tap Advanced.
Tap Smart network switch to turn off
If presented with the “Mobile data may be used to maintain a stable Internet connection. This may result in additional charges depending on your payment plan” prompt, tap OK to continue
Or

From a home Screen Navigate Apps and Select Settings
From the Connections Tab Select Wifi
Select Advanced
Turn off ‘Switch to mobile Data Option’”

So there you have it, while you are indeed charged the Rs. 0.75/- for your data usage which in turn generates a text message alerting you on your cellphone, this happens only in the absence of a data bundle, according to Telenor.

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